Consumer support
Keep the useful answers close.
Start with a quick guide, review the warranty route, or send the team a product question with the model and market you have in mind.
Common questions
Clear answers before you write in.
How do I start setup?
Charge the earbuds and case, open the case near your device, then follow your device's Bluetooth pairing instructions. If the connection is not stable, forget the device and pair again.
How should I care for the earbuds?
Keep charging contacts dry and clean, use the supplied cable, and avoid exposing the product beyond its stated protection rating. Do not use liquid directly on the earbuds.
What does the sample warranty cover?
The illustrative 12-month limited warranty covers manufacturing defects from the date of receipt. Loss, accidental damage, misuse, cosmetic wear, unauthorised repair, and liquid damage beyond the stated rating are excluded.
Where can I check local availability?
Use Where to Buy to open the TIKTOK SHOP route for your market. Marketplace stock and delivery information can change.
Can I ask about a model before buying?
Yes. Select Product information in the form and include the model and country so the team can give the clearest route.
Talk to the team
Send a support question.
Tell us what happened and include the model or market when it helps. The team will use your email to reply.